While the company originally started in France, most of its revenue comes from the U.S. Over the past two years, Aircall has quadrupled its revenue and doubled the number of employees. Overall, Aircall has raised $106 million. In May 2020, Aircall has raised a $65 million Series C round with DTCP leading the round, Adam Street participating and existing investors eFounders, Draper Esprit, Balderton and NextWorld injecting more money in the company. With this new investment, they passed the $1bn valuation mark, which means they can continue to scale while continuing to change how humans interact over the phone. In June 2021, Aircall reseaved a $120 million Series D funding. It will act as a local hub that empowers Aircall`s UK employees and customers-including Revolut, Royal Bank of Scotland, Spareroom, and AnyVan-and support the increasing demand by helping more UK businesses thrive with ease in a hybrid working world. In November 2021, Aircall openned a new office in London. Aircall Now allows businesses using Intercom to instantly transition text chat with customers into a phone conversation within the Intercom Messenger, streamlining the sales, marketing and customer support workflow.Īircall Market Opportunities, M&A and Geo Expansions Your mission Aircall: Assist Aircall customers via phone, email, and chat primarily through the Aircall Phone, Intercom & Jira service Desk. No hardware or deskphone needed instant setup. In April 2018, Aircall launched Aircall Now for Intercom, a breakthrough application that aims to transform the way businesses interact with customers and prospects. Customer Communication AirCall VS Intercom AirCall Values trend 16,669 websites AirCall costs money Cloud based call center software and call center app with Cloud Telephony Integrations (CTI) with your favorite CRM & Helpdesk software. With those integrations, customers can get transcriptions and analyze the sentiment of the conversation. More recently, Aircall launched integrations with Chorus.ai and Gong for demanding customers operating call center. Or they could initiate a phone call from Zendesk if there’s an urgent support request. For instance, clients could see call information in CRM to see if somebody on team has already followed up on a lead. When it comes to product, Aircall wants to differentiate itself from traditional call center solutions thanks to integrations with third-party services. Aircall’s intuitive call center software also enables live note taking, tagging and detailed analytics features that help with follow up strategies and an agent’s after call work as well as defining broader business goals and finding areas where team training and optimization is needed. Aircall Strengths, Domain Expertise, and Key Differentiators
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