Before doing it the same way again, consider if it worked last time. In fact, business cultures are very much focused on developing efficient, repeatable, tested approaches to everything, but sometimes this mantra of process efficiency is the core issue causing the ineffectiveness of businesses and their processes. A Subject Matter Expert will generally fall into their comfort zone, which is their area of expertise. If however you are buying a product or service that has a long history of difficult deliveries and failed projects, then maybe buying what they bought may not be the best approach. If you are happy to buy what the other guy bought, then this is great. InsanityĮinsteins definition of insanity is doing the same thing over and over and expecting a different outcome. Though the claims were unfounded and GOLDOC had run a fair and equitable process, the incident becomes a great reminder to make sure Subject Matter Expert resources are selected and managed carefully. The unsuccessful bidders where quick to cite the use of Subject Matter Expert providers who had connections to the successful bidder. In the process to select a service provider to design and deliver the opening and closing ceremonies. A recent example of this was experienced by the GC2018 Commonwealth Games statutory authority, GOLDOC. It can certainly improve cycle times in procurement’s as you can ensure the scope will quickly identify the desired providers and remove the noise caused by providers who are just testing the market themselves.Īnother challenge is that the market will often know the Subject Matter Expert and this can be particularly interesting in a public sector procurement. There are exceptions, but generally, their historic knowledge will be in the space of buying the same thing from the same narrow market. More often than not, Subject Matter Experts are expert in a fairly narrow market space. So buying yesterday might give us some comfort in knowing it’ll work tomorrow, but will it work the day after that when the world changes? Will the project be a success if the solution equals what we already do or allows us to match the competition? Known market and known by the market If we are going to market, we are either replacing something with a better version, maybe even position the solution to allow future advances to be integrated as they develop, or we are trying to establish something that will give us a market advantage today. So the question then becomes, do we want to buy what was bought yesterday? Sure, sometimes you do, maybe you are just after a safe and stable solution to your requirements, but if you are spending a lot of money on a new solution, the answer may not be a resounding yes as you are probably looking to increase the capabilities of your organisation. Most Subject Matter Experts will come from a position of having seen, designed, bought or built the requirements before, in some cases many times over. There a many types of expert in the market ranging from those who have seen it all and done it all before, through to those who are setting the direction and defining the new paradigms. The downsides of Subject Matter Expert may be many fold: Expert in yesterday Sounds great doesn’t it… What can go wrong These experts will become pivotal members of the project and provide valuable insight into the market, the details of the requirement and help to develop an approach to market, invitation framework and go on to support the evaluation panel to decipher the responses from the market to select the preferred solution. People who have experience or exposure to the types of requirements or solutions the organisation wants to implement. This is where many organisations will either search internally or go to market to source a Subject Matter Expert in the requirement that they are about to source. How can we buy something that we don’t know how to describe? How will we ever know if we are getting a good solution or a dud? Often when organisations are approaching the market to buy goods or services, it is because they don’t have the skills and knowledge internally to deliver the requirements, and here in lay the quandary. Looking for tools to help with your contract and procurement process management? Take a look at the range of PME4U products to see what is possible.
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